20 Dec 2010
It was a weekend of outages for us. First, we had a minor disruption with Webvisions on 18 Dec 2010, where they suffered a power issue to a number of their racks, notably including those housing their core networking equipment. This led to an inaccessibility of our server there from 0300 to about 0315 GMT+8.

With an enormous amount of luck, Ascenix then suffered a power outage yesterday, 19 Dec 2010, at 1605 GMT+8, which led to an outage of our services until approx 1735 GMT+8. According to the technical staff, the cause was due to the mains surging and causing a trip, followed by the unfortunate coincidence that the backup generator failing shortly after kicking in. This was our first major power supply issue since moving into Ascenix approximately two years ago, and we are confident that they will continue to rack up good uptime from now on. Nevertheless, we will be verifying with them on their routines and whether it includes a regular preventive maintenance on the backup generator.

On our part, we are apologetic for not being able to update all customers as promptly as we would have liked, as our focus was on restoring all services as quickly as we could.

10 Dec 2010
All hosting plans have been realigned to include double diskspace - this double diskspace includes website(s), email, webmail and MySQL databases storage. Users who exceed the allocated diskspace will be sent reminder emails, and will need to either trim their usage, or consider upgrading to our next higher plan.

15 Nov 2010
It was a mixed weekend for us - we successfully helped our client reconfigure two of their servers with better hardware and with 64-bit OSes, but then suffered a crash with our OpenVZ VPS node in the afternoon, before being followed-up with a power trip on the rack. This resulted in a lengthy delay before we got all servers running up and well again, but was an important lesson for us to monitor our power usage a bit more carefully. We hereby extend our apologies to all customers for the inconveniences caused over the weekend.

14 Oct 2010
We have re-aligned the prices and specifications of our KVM plans to better reflect the low density of a KVM node (means we cannot pack a KVM server node with too many VDSes due to the way the virtualisation technology works). And with the migration to the new server with bigger capacity drives, we are giving more diskspace. Customers on the old pricing will remain on the old pricing, and will also be entitled to the additional diskspace as a second drive. Simply drop us an email if you would like the additional disk to be added to your VDS.

10 Oct 2010
A new KVM server, using Dual AMD Opteron 2384s (total of 8 cores!), has been launched, and a smooth migration of all existing KVM VDSes over to the new server has completed. Integrated into our new in-house developed control panel, this round of changes allows our subscribers to view and control all their subscriptions, whether it is a dedicated or colocated server, OpenVZ VPS, or KVM VDS. We will be looking at some new and upcoming virtualisation technologies, such as LXC, and also possibly re-launching/integrating the old but relevant VMware, in the near future.

The server serving our integrated control panel has also been supplemented with a harddisk to act as the upload target for backups, thus reducing disk activity and minimising the impact on performance on the individual nodes.

1 Sep 2010
Once in a while, a new month brings with it new changes. A new upgraded OpenVZ host server using Dual AMD Opteron 2354s (total of 8 cores!) has been set up and after we finalise our restructuring, will house all VZ4 and above VPSes. For the rest of 2010, we will be continuing our restructuring and provision a new server for KVM as well. As we are continually expanding the number of servers, we have also started work on a new control panel (we call it Unified ConceptLane Control Panel, or uCLCP) that will act as the centralised location for the management of any subscription, whether it be a hosting plan, OpenVZ VPS, or KVM VDS. For the time being, only OpenVZ subscribers will be migrated to this new control panel. Next in line would be the KVM VDSes, expected to be in October.

20 Jun 2010
Unfortunately, we suffered a spate of outages with our OpenVZ host server, due to two hardware failures one after another (PSU followed by harddisk), and then a possible kernel problem. All VPS customers will get a month's compensation in return for the poor uptime this month.

We hope this spate of outages will not negate our previous record of more than a year's server uptime, and we will continue to monitor closely the server until we are absolutely sure the server is back to its rock-stable best.

10 Jun 2010
We are currently not accepting new sign-ups for our Windows Hosting Plans while we restructure our VDS to upgrade to the newer WebsitePanel, the new open-source derivation of the immensely popular DotNetPanel.

26 Apr 2010
We have improved our OpenVZ backup script, such that it will cease commencing backups on VPSes once it has exceeded 0700 GMT+8 during its weekly backup routine on Sun/Mon midnight (which will be shifted to Sat/Sun midnight). The remaining VPSes that are pending backup will be archived the next midnight.

At the same time, our ubuPanel hosting backups will be stored entirely on an external non-public NAS drive, and has been bugfixed to include emails and email accounts in the archive. This is in no way a reversal on our privacy policy of not maintaining backups of emails - we remain committed to our customers' privacy and all emails stored will not be extracted unless we receive authorisation or instructions to do so. Emails not stored on the server (downloaded to email clients without keeping copies) or deleted via the Webmail interface will not be available for backup.

8 Feb 2010
Our new IT Products section is now up, and is available for viewing here. Please use the order form if you have any enquiries regarding any of those products.

24 Jan 2010
Our KVM VDS host server has been upgraded to use 2 x AMD Quad Core Opteron™ 8347 processors (it's now an eight/octo core server!), and should provide a better experience for all KVM VDS customers. Should demand further rise, we have the necessary hardware to upgrade the memory and the harddisk drives for greater capacity, or we may simply opt to deploy a second server and not pack the servers too densely. Our rack is also tidier, and will be even tidier after we complete the final stage of rackmount servers rearrangement.

We will soon be distributing rackmount server chassises, as well as hotswap "3-in-2" and "4-in-3" harddisk drive bay modules. Standby for more information, specifications and most importantly, pictures.

18 Jan 2010
After having deployed our KVM server for more than 6 months and finally getting a very good appraisal of its stability and resource loads, we are adjusting the rates for the various KVM plans slightly as we will not consider overselling.